This policy explains how Azurus Group Pty Ltd (ACN 698 140 377, ABN 75 698 140 377) handles personal information in the NerraFlow app (app.nerraflow.com.au), on nerraflow.com.au and through NerraFlow monitoring devices. "We" means Azurus Group. "You" means the business or person using NerraFlow. "Your customers" means the pool owners whose pools you manage in NerraFlow. We follow the Australian Privacy Principles.
About you: your name, business name, ABN, email, phone and address, plus the details of anyone you add to your team. We collect billing details through our payment provider, Stripe. We don't see or store your full card number. We also collect basic usage data such as sign-ins, browser and device type.
About your pools and customers: the details you enter for each pool, which can include a pool owner's name, address, email and phone, plus pool size, type and equipment, water test results, dosing history and notes.
From NerraFlow devices: water readings such as pH, sanitiser (ORP), temperature and salt, along with device status, battery and connection data, and the time of each reading.
From our website: anything you send us when you contact us.
When you enter your customers' details, you collect them and decide what's entered. We hold and process that information on your behalf, only to provide NerraFlow to you. You're responsible for telling your customers how you use their details. When you share a report with a pool owner, they see the information you choose to share.
We don't sell your customers' details, contact them for our own marketing, or use them for anything other than running your account, unless the law requires it.
NerraFlow calculates doses with its own rules from the readings and pool details it has. Always check doses against the chemical product's label and safety directions before you add anything to a pool.
We share information only with service providers that help us run NerraFlow, and only as needed:
The app uses your browser's storage to keep you signed in and remember your settings. We don't use advertising cookies.
We use access controls, encryption in transit and separation between accounts, so one business can't see another's data. We keep your account data while your subscription is active and for 12 months after it ends, so you can come back or ask for a copy. After that we delete or de-identify it, except records we must keep by law, such as tax records.
You can ask to see, correct or delete the information we hold about you. Pool owners should contact the pool business that manages their pool first, and we'll help that business respond.
To ask a question or make a privacy complaint, email hello@azurusgroup.com. We'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
If we make a significant change to this policy, we'll update the date above and let account holders know by email.